Leadership Capability Series -
Problem Solving Tools

This module contains additional tools that can be used to enhance your decision-making and problem-solving process. The Four-Step Problem-Solving Model, originally published in Team-Work & Team-Roles: What Makes Your Team Tick? by Frederick S. Mumma, outlines a framework of steps to follow when dealing with a problem or making a decision. Included in this appendix are tools that can be used to help accomplish each phase of the problem-solving process.

Topics Covered:

• The Four-Step Problem-Solving Model
• Team Member Roles in the Four-Step Model
• Your Preferred Role in the Four-Step Model
• Team Profile
• Tools to Use – Initiation Phase
  • Identifying the Problem
  • Collecting Data
  • Problem Selection
  • Focus on Likely Causes
• Tools to Use – Ideation Phase
  • Brainstorming
• Tools to Use – Elaboration Phase
  • Benefits/Concerns
  • Possible Fixes
  • The Agreement Frame
• Tools to Use – Completion Phase
  • SMART Goals

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Team Capability Series