Team Capability Series -
Emotional Intelligence

The good news about emotional intelligence (EI) is that – unlike IQ - it can improve throughout the course of a lifetime. Emotional intelligence can be nurtured, developed and augmented. It tends to increase as we learn to be more aware of our moods, to handle distressing emotions better and to listen and empathize. With the right motivation and the right effort, we can all cultivate emotional intelligence.

A leader with emotional intelligence is aware of emotions and able to regulate them – and this awareness and regulation are both directed inward to one’s self, demonstrating personal competence, and outward to others, demonstrating social competence. With the intelligent use of emotions, you intentionally make your emotions work for you by using them to help guide your behavior and your thinking in ways that enhance your results.

This Module examines the theory, application, and enhancement of EI principles in the workplace.

Learning Objectives:

• Understand the five components of emotional intelligence at work
• Examine the differences between resonant and dissonant leadership
• Assess own level of emotional intelligence
• Enhance emotional intelligence through self-motivation, goal setting and practicing new behaviors
• Create an action plan to develop skills in each of the five EI components

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