Retention and Reengagement after Restructuring
$6-billion insurance company

OVERVIEW
Contemplating the consolidation of many operations centers into just a few locations, a major insurance company was concerned about the risks of low retention and engagement during the eight-month process.

CHALLENGE
Potentially high attrition during the transition threatened the company's core back-office operations. A number of people were being moved to new roles and the Director of Leadership Development needed a unifying approach for re-engaging and focusing people on their work performance.

ACTIONS
5 Dynamics was chosen as a unifying framework because of its focus on work performance and not personality. Coaches used the dyad report in working with individuals to identify optimal roles in the new organization. Teams used the team tools to foster clearer understanding how to focus their energy on performance results. Managers used the individual reports to understand their employees, identify their strengths and coach them through the change process.

RESULTS
The strengths-based focus provided a refreshing view for employees to re-think where their talents could be best used in the new organization. The Director of Learning and Leadership Development reports, “It was easy to use at all levels and has had a major positive impact on engagement and retention."

Meet the Team